| FAQ |
FAQ:
1:Question: How to order?
2: Question: is it safe to order from www.chinaprintingmasters.com
3: How long will it take for my order to be processed and delivered?
4. Question: Can you make the products as per our design and artwork?
5. Question: What is the payment method?
6. Question: Why the amount you received is less than what I paid in Bank?
7. Question: How about shipment?
8: Question: What type of files/artworks/image can I send to you for printing?
9: Question: How to choose the material of paper box
10: Question: what is bleed?
1:Question: How to order?
Answer: 1):Contact us via email with printing specifications. We will quote you within 24hrs accordingly as per your sufficient info. We will also quote you shipping cost if you need.
2):Once you agreed with the quotes and terms,please send us your artworks/design/images via our ftp or email if file small. It is better to send us your artworks contained in a CD or DVD by express.
3):To send you the proof for you confirmation. Once confirmed proof we’ll send you PI for make payment.
4): We will start produce at once payment reach. Once finish production we will arrange shipment asap. Pls also tell us what documents are necessary for customs clearance. We will provide together with shipment for free.
5): When you get printing products in your hand, pls feedback us some advice or suggestions for our further improving our services.
2: Question: is it safe to order from www.chinaprintingmasters.com
Answer: With 18years experience in packing and printing, Our company is legally registered co. in China,and received business licence from Chinese government.The reg. No. is 60386177-000-09-12-3. We have cooperated with big b2b manufacturer site which have done factory audit for us. All these will make sure you are 100% safely to order here. Chinaprinting4u is truthworthy honesty suppliers of your business.
3: How long will it take for my order to be processed and delivered?
A): It takes about 3-5 working days for us to printing once confirmed details and terms and about 6-7 working days to deliver your order via Express.. We do not deliver on public holidays. We have noticed that there are usually considerable postal delays if there are public holidays at your end, so please take this into consideration. And between Christmas time is very busy time so pls arrange your order in advance.
4. Question: Can you make the products as per our design and artwork?
Answer: Of course, we can make the products as per customer's design and requirements. Also, we can design for customer if necessary, we have our own designers.
5. Question: What is the payment method?
Answer: We accept full advance payment for orders with value less than 2000usd. For order more than 2000usd we accept 40% in advance, and rest paid before shipment.
We accept T/T, L/C, Western Union, Money Gram, We also accept small amount via paypal if you like.
6. Question: Why the amount you received is less than what I paid in Bank?
Answer:Besides transaction fee in the bank you make transfer, also, there may be some third party Bank charge you in the process of telegraphic transfer. That’s because, if the bank in which you make payment has not business relation with our bank, then payment may be sent to a third party bank first, and then send to our bank. If this happens, the third party will charge the transaction fee from the payment, so the payment time will be longer and the amount we receive will be less than the amount you pay us. So if select bank transfer pls make sure we can get enough money for your complete order.
7. Question: How about shipment?
Answer: By sea, by air, by courier, by rail are all processed according to customer's instruction. Shipping freight is on buyer's account.
8: Question: What type of files/artworks/image can I send to you for printing?
Answer:Our preferred file format is a print ready PDF file and Adobe Indesign.
PPO supports the following layout programs: AI/EPS/CDR/TIFF/JPG/PSD/INDD
The pixels of the pictures must not be less than 300*300dpi. Fonts used in your artworks are required to be sent together with the artworks in case they happen to miss out from our systems.
9: Question: How to choose the material of paper box
Answer:White card paper: strong and thick white cardboard, high stiffness, bursting strength and smoothness, smooth paper, the common thickness is 210-300 grams of white cardboard, with most of the 210 grams of white card. Printed paper bag with white cardboard, full color, the texture of the paper is also very good, is the first choice for your custom.
White cardboard paper: White paper is a positive and smooth white back of the duplex cardboard, used thickness is 250 grams -350 grams of white paper side white, one side is gray, a little cheaper the price than first one.
Coat art paper: the characteristics of the coated paper is paper is very smooth, high whiteness, smooth high gloss, printed graphics, the screen has a three-dimensional, 128 grams -300 grams usual thickness, copperplate paper printing effect and white cardboard, full of bright colors, compared with white cardboard stiffness less than white cardboard which also used for color printing in china.
White kraft paper: white kraft bursting high, good toughness, high strength, the thickness of the evenness of color as stable, environmentally friendly, the paper is not the brightness and gloss, white kraft paper is not suitable for printing inks too much content.
Brown kraft (yellow kraft paper): kraft paper with high tension, high strength.lowest price Usually brownish yellow, high tear strength, rupture reactive and dynamic strength, widely used in shopping bags, envelopes. Thickness used 120 grams -300 grams of brown kraft, kraft paper is generally suitable for printing monochrome or two-color and color complex manuscript.
10: Question: what is bleed?
Answer:
The bleed is to let a color,image or design to the edge of card so Please build your press-ready digital files by adding 0 .1" dimension for business cards, postcards, rackcards, add 0.125" for all other products. pls see following pictures to know more.
